Terms of Service
Effective Date: April 1, 2026
Last Updated: April 1, 2026
These Terms of Service (“Terms”) govern your access to and use of Upmetr (“Service”), operated by [NOME_FANTASIA], registered under CNPJ [CNPJ] (“Upmetr”, “we”, “us”, or “our”). By creating an account or using the Service, you (“Customer”, “you”) agree to be bound by these Terms.
If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
1. Description of Service
Upmetr is a cloud infrastructure monitoring platform that provides resource discovery, uptime monitoring, cost tracking, incident management, infrastructure metrics collection, and alerting capabilities across multiple cloud providers (AWS, GCP, Azure, DigitalOcean).
2. Account Registration
To use the Service, you must create an account with accurate and complete information. You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activity that occurs under your account
- Notifying us immediately of any unauthorized access
We reserve the right to suspend or terminate accounts that violate these Terms or are inactive for more than 12 months.
3. Cloud Credentials and Shared Responsibility
The Service requires you to provide cloud provider credentials (such as API keys, IAM roles, service account keys, or access tokens) to enable monitoring functionality.
Your Responsibility:
- You are solely responsible for the security, scope, and rotation of credentials you provide to Upmetr
- You must follow the principle of least privilege when granting permissions
- You must notify us promptly if you believe any credentials have been compromised
- You are responsible for ensuring that your use of the Service complies with your cloud provider’s terms of service
Our Responsibility:
- We encrypt all stored credentials at rest using industry-standard encryption (AES-128-CBC with HMAC-SHA256)
- We do not access, use, or share your credentials for any purpose other than providing the Service
- Our API never returns decrypted credentials
- Access to encryption keys is restricted to production infrastructure with separate access controls
Upmetr is not responsible for unauthorized access to your cloud resources resulting from overly permissive credentials, failure to rotate credentials, or security incidents originating from your infrastructure.
4. Data Ownership
You retain all rights to your data. Upmetr processes your data solely to provide and improve the Service. We do not sell, rent, or share your data with third parties for their marketing purposes.
Upon termination, you may request an export of your data within 30 days. After that period, we will delete your data in accordance with our Privacy Policy.
5. Acceptable Use
You agree not to:
- Use the Service for any illegal purpose or in violation of any applicable law
- Attempt to gain unauthorized access to our systems or other users’ accounts
- Reverse engineer, decompile, or disassemble any part of the Service
- Use the Service to monitor infrastructure you do not own or have authorization to monitor
- Interfere with or disrupt the integrity or performance of the Service
- Resell access to the Service without our written consent
6. Subscription and Billing
Plans and Pricing
The Service is available under multiple subscription plans (Free, Pro, Enterprise) as described on our pricing page. Plan features and pricing may change with 30 days’ notice.
Free Trial
New accounts receive a 14-day free trial of the Pro plan. No credit card is required. At the end of the trial, your account reverts to the Free plan unless you subscribe.
Payment
Paid subscriptions are billed monthly or annually in advance via Stripe. All fees are in US Dollars (USD) and are non-refundable except as required by applicable law.
Cancellation
You may cancel your subscription at any time. Cancellation takes effect at the end of the current billing period. No refunds are issued for partial periods.
7. Service Availability
We strive to maintain high availability but do not guarantee uninterrupted access. The Service may be temporarily unavailable due to maintenance, updates, or circumstances beyond our control.
We are not liable for any loss or damage resulting from service interruptions.
8. Limitation of Liability
To the maximum extent permitted by applicable law:
- Our total aggregate liability for any claims arising from or related to these Terms or the Service shall not exceed the total fees paid by you to Upmetr in the 12 months preceding the claim
- We are not liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, business opportunities, or goodwill
- We are not liable for any damages resulting from unauthorized access to your cloud resources through credentials you provided
These limitations apply regardless of the theory of liability (contract, tort, negligence, strict liability, or otherwise).
9. Indemnification
You agree to indemnify and hold harmless Upmetr, its officers, directors, and employees from any claims, damages, losses, or expenses (including reasonable legal fees) arising from:
- Your use of the Service
- Your violation of these Terms
- Your violation of any third-party rights
- The credentials or data you provide to the Service
10. Data Processing
We process personal data in accordance with our Privacy Policy. For customers who require a formal data processing agreement, our Data Processing Addendum is available and incorporated by reference when executed.
11. Termination
Either party may terminate this agreement at any time:
- You may terminate by deleting your account or contacting us
- We may terminate or suspend your access for violation of these Terms, with notice when practicable
Upon termination:
- Your right to use the Service ceases immediately
- You may request data export within 30 days
- We will delete your data within 30 days after the export period, except as required by law
12. Changes to Terms
We may update these Terms from time to time. For material changes, we will provide at least 30 days’ notice via email or a prominent notice in the Service before the changes take effect.
Continued use of the Service after changes take effect constitutes acceptance of the updated Terms. If you do not agree with the changes, you must stop using the Service.
13. Governing Law and Disputes
These Terms are governed by the laws of the Federative Republic of Brazil. Any disputes arising from these Terms shall be resolved in the courts of Florianopolis, Santa Catarina, Brazil.
14. Severability
If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
For questions about these Terms:
