Skip to main content
Your account settings are available at Account (click your avatar in the sidebar). The page is organized into four tabs: Profile, Password, Security, and Notifications.

​
Profile

The Profile tab lets you manage your personal information and avatar.

​
Editing Your Name and Email

  1. Go to Account > Profile
  2. Update your Full Name or Email
  3. Click Save Changes
Changing your email will update your login credentials. Make sure you have access to the new email address before saving.

​
Uploading an Avatar

  1. Click the camera icon on your current avatar
  2. Select an image file from your device
  3. The avatar uploads automatically and appears across the platform
To remove your avatar, click the delete icon next to it.

​
Password

​
Changing Your Password

  1. Go to Account > Password
  2. Enter your current password
  3. Enter a new password and confirm it
  4. Click Change Password

​
Password Requirements

Your password must meet all of the following:
RequirementDescription
LengthAt least 12 characters
UppercaseAt least one uppercase letter (A-Z)
LowercaseAt least one lowercase letter (a-z)
NumberAt least one digit (0-9)
Special characterAt least one special character (e.g., !@#$%^&*)
Use a password manager to generate and store strong passwords. Avoid reusing passwords from other services.

​
Multi-Factor Authentication (MFA)

MFA adds a second layer of protection to your account using a time-based one-time password (TOTP). After enabling MFA, you will need both your password and a 6-digit code from your authenticator app to sign in.

​
Setting Up MFA

  1. Go to Account > Security
  2. Click Enable MFA
  3. A QR code is displayed on screen
  4. Open your authenticator app (Google Authenticator, Authy, 1Password, Microsoft Authenticator, or any TOTP-compatible app) and scan the QR code
  5. Enter the 6-digit verification code shown in your authenticator app
  6. Click Verify to confirm setup
After verification, your backup codes are displayed. These are shown only once. Download or copy them immediately and store them in a safe place. You will need a backup code if you lose access to your authenticator app.

​
Backup Codes

When MFA is first enabled, you receive a set of one-time backup codes. Each code can only be used once.
  • Copy — copies all codes to your clipboard
  • Download — saves codes as a upmetr-backup-codes.txt file
You can view remaining backup codes or regenerate new ones from the Security tab. Regenerating codes requires a valid 6-digit code from your authenticator app and invalidates all previous backup codes.

​
Disabling MFA

  1. Go to Account > Security
  2. Click Disable MFA
  3. Enter a valid 6-digit code from your authenticator app to confirm
  4. MFA is removed from your account

​
Logging In with MFA

When MFA is enabled, the login flow adds a verification step:
  1. Enter your email and password as usual
  2. You are redirected to the Two-Factor Authentication page
  3. Enter the 6-digit code from your authenticator app
  4. The code auto-submits when all 6 digits are entered
If you do not have access to your authenticator app, click “Use a backup code instead” and enter one of your saved backup codes in the XXXX-XXXX format.
Each backup code can only be used once. After using a backup code, it is permanently consumed.
Magic Link provides passwordless login via a one-time email link. This is useful when you do not remember your password or prefer not to type it.
  1. On the login page, click “Sign in with Magic Link”
  2. Enter your email address
  3. Click Send Magic Link
  4. Check your inbox for an email from Upmetr
  5. Click the link in the email to sign in instantly

​
Important Details

DetailValue
Link expiry15 minutes
Rate limitingOne request at a time (wait before requesting again)
MFAIf MFA is enabled, you will still need to complete the MFA step after clicking the link
For security, the confirmation page always says “If an account exists for this email…” regardless of whether the email is registered. This prevents email enumeration.

​
Notification Preferences

Personal notification preferences are managed at Account > Notifications. These control which alerts you receive — they do not affect organization-wide notification channels configured in Settings > Integrations.

​
Push Notifications

Toggle Browser push notifications to receive OS-level alerts even when the Upmetr tab is in the background.
  • Your browser must grant notification permission when prompted
  • In-app notifications can be toggled independently
  • Use the Send Test Notification button to verify push is working

​
Severity Filter

Choose which severity levels trigger notifications for your account:
SeverityDescription
CriticalUrgent issues requiring immediate attention
WarningPotential problems that may escalate
InfoInformational events and status updates
When no severities are explicitly selected, you receive all notifications.

​
Event Type Filter

Choose which event types trigger notifications:
  • Monitor Down / Monitor Recovered
  • SSL Expiring / SSL Expired
  • Budget Threshold / Budget Exceeded
  • Incident Created / Incident Resolved
When no event types are explicitly selected, you receive all event types.

​
Quiet Hours

Quiet hours suppress push notifications during a specified time window (e.g., 22:00 to 07:00). Configure quiet hours via the API using the quiet_hours_start and quiet_hours_end fields on your notification preferences.

​
Troubleshooting

If you have your backup codes, use one to sign in:
  1. Go to the login page and enter your email and password
  2. On the MFA verification screen, click “Use a backup code instead”
  3. Enter a backup code in XXXX-XXXX format
If you have no remaining backup codes and cannot access your authenticator app, contact your organization administrator to reset MFA on your account.
  1. Browser permission — Make sure you allowed notifications when prompted. Check chrome://settings/content/notifications (Chrome) or your browser’s equivalent.
  2. Operating system — Ensure notifications are enabled at the OS level:
    • macOS: System Settings > Notifications > your browser
    • Windows: Settings > System > Notifications
    • Linux: Check your desktop environment notification settings
  3. Toggle — Try disabling and re-enabling push notifications in Account > Notifications
  4. Test — Use the “Send Test Notification” button to verify the setup
If you still have access to your authenticator app:
  1. Go to Account > Security
  2. Click Regenerate Backup Codes
  3. Enter a valid 6-digit code from your authenticator app
  4. New codes are generated — save them immediately
Regenerating codes invalidates all previous backup codes.