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Upmetr lets you collaborate with your team inside a shared organization. As a Superadmin, you can invite new members, assign roles, and control who has access to what. Navigate to Settings > Team to manage your team.
Only Superadmins can access team management. If you don’t see the Team page in Settings, ask your organization’s Superadmin to upgrade your role.

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Roles & Permissions

Every member in your organization has one of three roles:
CapabilityViewerAdminSuperadmin
View dashboards, resources, monitors, incidents, costsYesYesYes
View notification centerYesYesYes
Create and edit uptime monitors—YesYes
Configure alert rules—YesYes
Manage notification channels (Slack, email, webhook, etc.)—YesYes
Acknowledge and resolve incidents—YesYes
Manage infra agents—YesYes
Manage team members (invite, remove, change roles)——Yes
Organization settings (name, branding, custom domain)——Yes
Billing and subscription management——Yes
View audit logs——Yes
Start by giving new members the Viewer role. You can always upgrade them to Admin later once they need write access.

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Inviting Members

The recommended way to add someone to your organization is via email invitation.
  1. Go to Settings > Team
  2. Click Invite Member
  3. Enter the person’s email address
  4. Select a role (Viewer, Admin, or Superadmin)
  5. Click Send Invitation
The invitee receives an email with a link to accept the invitation. When they click the link:
  • If they already have an Upmetr account, they are added to your organization immediately.
  • If they are new to Upmetr, they are taken to a registration page to set up their account. After registering, they are automatically added to your organization with the assigned role.
Invitation links expire after 7 days. If the link expires before the invitee accepts, you can resend the invitation from the Pending Invitations section.

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Plan Limits

Your plan determines how many team members you can have. If you’ve reached your plan’s user limit, you’ll need to upgrade before sending new invitations. The current limits are:
  • Free — 3 users
  • Pro — 10 users
  • Enterprise — Unlimited

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Creating Members Directly

As an alternative to invitations, Superadmins can create user accounts directly with a pre-set password.
  1. Go to Settings > Team
  2. Click Add Member
  3. Fill in the member’s full name, email, password, and role
  4. Click Create
The new member can log in immediately with the provided credentials. This is useful when you want to onboard someone right away without waiting for them to accept an invitation.
Passwords must meet minimum strength requirements: at least 8 characters with a mix of letters, numbers, and special characters.

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Managing Members

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Changing a Member’s Role

  1. Find the member in the team list
  2. Click the Edit icon next to their name
  3. Select the new role
  4. Save changes
Role changes take effect on the member’s next login or page refresh (the JWT token is updated with new permissions).

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Removing a Member

  1. Find the member in the team list
  2. Click the Delete icon
  3. Confirm the removal
Removing a member is permanent and cannot be undone. The member will immediately lose access to your organization. You cannot remove yourself.

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Pending Invitations

The team page shows a Pending Invitations section below the member list. Here you can see all invitations and their status:
  • Pending — Invitation sent, waiting for the invitee to accept
  • Accepted — Invitee has joined your organization
  • Expired — The 7-day window has passed without acceptance
  • Revoked — A Superadmin cancelled the invitation

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Resending an Invitation

If an invitation has expired or the invitee didn’t receive the email, click the Resend button. This generates a fresh token with a new 7-day expiry window and sends a new email.

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Revoking an Invitation

To cancel a pending invitation, click Revoke. The invitation link will no longer work. You can also permanently delete the invitation record using the Delete button.

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Troubleshooting

  • Check the invitee’s spam/junk folder for emails from noreply@upmetr.com.
  • Verify the email address was entered correctly in the invitation form.
  • Try resending the invitation from the Pending Invitations section.
  • If the issue persists, create the member directly using the Add Member option instead.
Only a Superadmin can change roles. Go to Settings > Team, click the Edit icon next to the member, select the correct role, and save. The member will need to refresh the page or log in again for the new permissions to take effect.
Your plan has a maximum number of team members. To add more, go to Settings > Billing and upgrade to a higher plan. Alternatively, remove inactive members to free up seats.