Plans
Upmetr provides three tiers designed to scale with your infrastructure:| Free | Pro | Enterprise | |
|---|---|---|---|
| Price | $0/mo | $39/mo | $119/mo |
| Annual price | — | ~$31/mo | ~$95/mo |
| Users | 2 | 10 | Unlimited |
| Cloud Accounts | 1 | 5 | Unlimited |
| Uptime Monitors | 3 | 25 | Unlimited |
| Cloud Resources | Yes | Yes | Yes |
| Uptime Monitoring | Yes | Yes | Yes |
| Notifications | Yes | Yes | Yes |
| Compute Management | — | Yes | Yes |
| Cost Tracking | — | Yes | Yes |
| Infrastructure Agents | — | Yes | Yes |
| Cloud Metrics | — | Yes | Yes |
| Incident Management | — | Yes | Yes |
| Status Pages | — | — | Yes |
| Diagnostics | — | — | Yes |
| Audit Logs | — | — | Yes |
Free Trial
All paid plans include a 14-day free trial with no credit card required. During the trial, you get full access to all features included in the selected plan. When the trial expires:- Your organization is automatically downgraded to the Free plan
- Features exclusive to your trial plan become unavailable
- Your data is preserved — nothing is deleted
- You can upgrade at any time to restore access
A trial banner appears at the top of the dashboard showing how many days remain. When 3 or fewer days are left, the banner turns amber as a reminder.
Upgrading Your Plan
To upgrade your subscription:- Navigate to Settings > Billing (requires Superadmin role)
- Expand the Change Plan section
- Toggle between Monthly and Annual billing if desired
- Click Upgrade on the plan you want
- Complete payment through the secure checkout page
- Your new plan is activated immediately
Managing Your Subscription
Once subscribed, you can manage your billing details through the billing portal:- Update payment method — change your credit card or payment details
- View invoices — download PDF invoices for any billing period
- Change billing interval — switch between monthly and annual
- View upcoming charges — see what you’ll be billed next
Downgrading & Cancellation
You can downgrade or cancel your subscription at any time from the billing portal. When you downgrade or cancel:- Your current plan remains active until the end of the billing period
- After the period ends, your organization moves to the lower plan (or Free)
- Data is never deleted — resources, monitors, incidents, and historical metrics are preserved
- Features that are not included in the new plan become inaccessible until you upgrade again
Module Access
Your plan determines which modules are available to your organization. Modules gate capabilities across the entire platform — sidebar navigation, page access, and API calls all respect your plan’s module list. For example, a Free plan includes Cloud Resources, Uptime Monitoring, and Notifications. Upgrading to Pro unlocks Cost Tracking, Infrastructure Agents, Incident Management, and more. Learn more about specific modules:- Cloud Accounts — connect your cloud providers
- Uptime Monitors — HTTP checks and SSL tracking
- Infrastructure Agents — host-level metrics
- Cost Tracking — cloud spending and budgets
- Alert Rules — threshold-based alerting
- Notifications — multi-channel alert delivery
Troubleshooting
Payment failed during checkout
Payment failed during checkout
Verify your card details and ensure sufficient funds are available. If the issue persists, try a different payment method. Your plan will not change until payment succeeds.
Trial expired and I lost access to features
Trial expired and I lost access to features
When a trial expires, your organization is downgraded to the Free plan. Go to Settings > Billing and select a paid plan to restore access. Your data has not been deleted.
Features disappeared after downgrade
Features disappeared after downgrade
Modules not included in your current plan are hidden from the sidebar and blocked at the page level. Upgrade your plan to regain access. All historical data is preserved.
I can't access the billing page
I can't access the billing page
The billing page is restricted to users with the Superadmin role. Ask your organization’s superadmin to manage billing, or have them update your role in Settings > Team.
Invoice not showing up
Invoice not showing up
Invoices are generated after each successful payment. If you just subscribed, it may take a few minutes to appear. Access invoices from the billing portal via Settings > Billing > View Invoices.